Why Google Reviews Matter
— Boosts your clinic’s credibility and trust.
— Improves local SEO
— Higher rankings mean more patients.
— Builds your online reputation and attracts new clients.
How to Get More Reviews Fast
Ask at the Right Time
— Right after a successful session.
— When a patient expresses gratitude.
— At the end of treatment when results are clear.
Best Ways to Ask
In Person: “Would you mind leaving us a quick Google review? It really helps! Here’s a QR code to make it easy.”
SMS:Hi [Name], we’d love your feedback! If you’ve had a great experience, could you leave us a quick Google review? Here’s the link: [Insert Link]
Email: Subject: Quick Favour? Hi [Name], if you’ve had a great experience with us, we’d really appreciate a quick Google review. It only takes a minute! Click here: [Insert Link]. Thanks!
Automated Requests: Use your practice management system to send review requests after appointments.
Make It Easy
— Use a short, custom link (Google shortener or Bitly).
— Place a QR code in your clinic’s reception and on business cards.
— Add a review link to your email signature, website, and social media.
Always Reply to Reviews
— Thank patients for their positive reviews to show appreciation and build relationships.
— Respond professionally to negative reviews and offer to resolve concerns.
— Engaging with reviews encourages more patients to leave feedback.
Handling Negative Reviews Like a Pro
— Do not ignore them___respond professionally.
— Acknowledge the concern: “We’re sorry to hear about your experience. Please reach out to [email] so we can make it right.”
— Stay positive and avoid arguments.
Keep Reviews Flowing
— Train staff to remind patients.
— Run a monthly prize draw for reviewers (within Google’s guidelines).
— Reply to every review—engagement encourages more reviews.
Hugo’s Tip: The more recent and frequent your reviews, the higher Google ranks you.
